At YUMMY BOX 9 SDN. BHD., all items sold are non-refundable and non-exchangeable unless one of the following conditions applies:
- The wrong item was delivered.
- The item received does not match the specifications, description, features, or information advertised on our website.
- The item arrived spoiled, damaged, or defective.
- The delivery exceeds the timeline stated in our Shipping Policy.
Refund Requirements
To request a refund, customers must provide:
- A clear, continuous unboxing video showing the unopened parcel, shipping label, packaging, and item received.
- A video showing the first use of the item, where applicable.
- Relevant photos, order details, or other supporting evidence requested by us.
How to Request a Refund or Return
All return and refund requests must be submitted to yummybox9@outlook.com within 24 hours of receiving the item.
Requests submitted after the 24-hour period or without the required evidence will not be accepted.
YUMMY BOX 9 SDN. BHD. reserves the right to reject requests that do not meet the conditions stated above.
Company: YUMMY BOX 9 SDN. BHD.
Registration No.: 202601016875 (1678972-T)
Email: yummybox9@outlook.com
Website: box9ymmy.com