Definitions
For the purposes of this Privacy Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to YUMMY BOX 9 SDN. BHD.
- “Goods” refers to the snacks, chips, biscuits, chocolates, sweets, beverages, and other products offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the website operated by YUMMY BOX 9 SDN. BHD., accessible from https://box9ymmy.com.
- “You” means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- “Personal Data” refers to information relating to an identifiable individual, including name, email address, phone number, billing address, and delivery address.
- “Website” refers to https://box9ymmy.com.
- “Cookies” are small files placed on Your device to store information about Your browsing activity and preferences.
Information We Collect
When You visit our Website, place an order, contact us, or use our services, we may collect personal information necessary to provide a smooth and reliable shopping experience.
The information collected may include Your name, email address, phone number, billing address, delivery address, order details, payment status, and any information You voluntarily provide when contacting our customer service team.
We may also collect certain technical information, such as Your IP address, browser type, device information, pages visited, and browsing activity, where applicable.
We collect only information that is reasonably necessary for operating our online store, processing orders, providing customer support, and improving our services.
How We Use Your Information
We may use Your personal information to process and manage orders, confirm purchases, arrange deliveries, communicate order updates, respond to enquiries, and provide customer support.
Your information may also be used to manage payments through our payment service providers, prevent fraudulent transactions, maintain business records, improve our Website, and comply with applicable legal requirements.
We will not use Your personal information for purposes unrelated to our business operations without an appropriate legal basis or consent where required.
Payment Information
When You make a purchase through our Website, payment information may be processed by third-party payment service providers, depending on the payment methods available.
We do not intend to collect or store complete payment card details directly unless expressly required and handled through appropriate security measures. Payment information is subject to the privacy policies and security practices of the relevant payment provider.
Customers should review the applicable payment provider’s terms and privacy policy before completing a transaction.
Cookies and Tracking Technologies
Our Website may use Cookies and similar technologies to support essential website functions, remember shopping cart contents, maintain user preferences, and improve the browsing experience.
Where applicable, Cookies may also help us understand how visitors use our Website and identify areas for improvement.
You can manage or disable Cookies through Your browser settings. However, disabling certain Cookies may affect website functionality, including shopping cart features or the checkout process.
Sharing of Personal Information
We may share Your personal information with trusted third parties when necessary to operate our business and provide our services. These parties may include payment processors, delivery and logistics providers, website hosting providers, and technical service providers.
Such parties should use the information only as necessary to perform their services or as otherwise permitted by applicable law.
We may also disclose information when required by law, in response to valid legal requests, or when reasonably necessary to protect our rights, customers, and business operations.
We do not sell Your personal information to third parties for their own marketing purposes.
Data Security
We take reasonable measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
These measures may include access controls, secure website connections, and the use of reputable service providers where applicable.
However, no method of electronic transmission or storage is completely secure. While we take reasonable steps to protect Your information, we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing customer service, maintaining business and accounting records, resolving disputes, and meeting applicable legal obligations.
When personal information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to applicable legal requirements.
Your Privacy Rights
Subject to applicable laws, You may have the right to request access to, correction of, or information about the personal data we hold about You.
You may also contact us to enquire about how Your personal information is used or to withdraw consent where processing is based on consent and withdrawal is legally available.
To make a privacy-related request, please contact us using the details provided below. We may need to verify Your identity before processing the request.
Third-Party Websites
Our Website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies and data practices.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage You to review their privacy policies before providing personal information.
Children’s Privacy
Our Website is not intended to knowingly collect personal information from children without appropriate authorisation where required by law.
If we become aware that personal information has been collected in circumstances that violate applicable legal requirements, we will take reasonable steps to address the issue.
Parents or legal guardians who have concerns about personal information relating to a child may contact us for assistance.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, or applicable legal requirements.
Any updated version will be published on this page, together with a revised effective date where appropriate. We encourage You to review this page periodically to stay informed about how we handle personal information.
Contact Us
If You have any questions, concerns, or requests regarding this Privacy Policy or the handling of Your personal information, please contact us:
Company Name: YUMMY BOX 9 SDN. BHD.
Company Registration No.: 202601016875 (1678972-T)
Website: https://box9ymmy.com
Email: yummybox9@outlook.com
Phone: +60 11-5874 1582
Physical Address: NO. 54A, JALAN PULAI MUTIARA 9/5, TAMAN PULAI MUTIARA 2, 81300 JOHOR BAHRU, JOHOR, MALAYSIA.
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM.