Definitions

For the purposes of these Terms & Conditions:

• “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to YUMMY BOX 9 SDN. BHD.
• “Goods” refers to the snacks, chips, biscuits, chocolates, sweets, beverages, and other products offered for sale on the Service.
• “Orders” means a request by You to purchase Goods from Us.
• “Service” refers to the website operated by YUMMY BOX 9 SDN. BHD., accessible from https://box9ymmy.com.
• “You” means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
• “Website” refers to https://box9ymmy.com and its related pages, content, and online shopping features.
• “Account” refers to a registered customer account created to access certain features of the Service, where applicable.
• “Terms” refers to these Terms & Conditions, together with any policies expressly incorporated into them.
• “Third-Party Service Providers” refers to external companies that provide services such as payment processing, website hosting, and delivery.

Acceptance of Terms

By accessing, browsing, or using our Website, or by placing an Order through our Service, You agree to be bound by these Terms & Conditions and our applicable website policies.

If You do not agree with these Terms, You should discontinue using the Website and refrain from placing Orders.

These Terms apply to all visitors, customers, users, and other individuals who access or use our Service.

We may update these Terms from time to time to reflect changes in our business operations, website functionality, or applicable legal requirements. Updated Terms will be published on this page, and the revised version will apply as permitted by law.

Eligibility to Use the Service

You must have the legal capacity to enter into a binding agreement to purchase Goods through our Website.

If You are using the Service on behalf of a company or another legal entity, You represent that You have the authority to bind that entity to these Terms.

You agree to provide accurate and complete information when using our Website, placing Orders, or communicating with our customer service team.

Products and Descriptions

YUMMY BOX 9 SDN. BHD. offers a variety of snacks and beverages, including chips, biscuits, cookies, chocolates, sweets, and other related products.

We make reasonable efforts to ensure that product descriptions, photographs, prices, packaging details, and other information displayed on the Website are accurate and up to date.

However, actual product packaging, colours, appearance, or labelling may vary from the images shown on the Website due to manufacturer updates, packaging changes, or display settings.

Customers should review the product description, ingredients, allergen information, quantity, and other relevant details before placing an Order.

If You have a food allergy, dietary restriction, or other concern about a product, please review the product label carefully and contact us for clarification before purchasing.

We do not guarantee that every product will remain available at all times. Product availability may change without prior notice.

Prices and Payment

All product prices will be displayed on the Website in the currency specified at checkout, generally Malaysian Ringgit (RM).

We reserve the right to update product prices, promotions, and offers from time to time. Any price changes will not affect an Order already accepted, except where a correction or adjustment is permitted by law and appropriately communicated to the customer.

Payment must be successfully completed through an available payment method before an Order can be processed, unless another arrangement has been expressly agreed upon by Us.

You are responsible for ensuring that the payment and billing information provided is accurate and that You are authorised to use the selected payment method.

We may use third-party payment providers to process transactions. Payment processing may be subject to the relevant provider’s terms and conditions.

If a payment fails, is declined, or cannot be verified, we may delay or decline the Order and contact You for further information where appropriate.

Orders and Order Acceptance

When You place an Order through our Website, You are submitting a request to purchase the selected Goods.

An Order confirmation email or on-screen notification may acknowledge that we have received Your request. Such acknowledgement does not necessarily mean that the Order has been fully accepted or dispatched.

We reserve the right to review, reject, or cancel an Order where reasonably necessary, including in cases of product unavailability, pricing or listing errors, suspected fraudulent activity, payment issues, or inaccurate Order information.

If payment has already been received for an Order that we cancel, any applicable refund will be processed in accordance with our policies and applicable laws.

Customers should check their Order details carefully before completing checkout.

Shipping and Delivery

We currently provide shipping services only within Malaysia. We do not offer international shipping or overnight delivery.

Standard shipping is free for eligible Orders delivered within Malaysia.

Our standard delivery timeframe is within seven days after an Order has been processed and prepared for shipment. Actual delivery times may vary depending on the destination, courier operations, public holidays, weather conditions, peak periods, and other circumstances beyond our reasonable control.

The stated delivery timeframe is an estimate and is not a guaranteed delivery date unless expressly confirmed by Us.

Customers are responsible for providing a complete and accurate delivery address and contact number. Incorrect or incomplete information may cause delays or unsuccessful delivery.

For further details, please refer to our Shipping Policy.

Cancellation of Orders

If You wish to cancel an Order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before the Order is processed or dispatched. However, cancellation may not be possible once the Goods have been prepared for shipment or handed over to the delivery provider.

If an Order is cancelled by Us after payment has been received, any applicable refund will be handled in accordance with our Refund, Return & Exchange Policy and applicable laws.

Customers should not assume that an Order has been cancelled until confirmation has been provided by Us.

Refund, Return and Exchange Policy

Items sold are generally non-refundable and non-exchangeable unless an applicable exception applies under our Refund, Return & Exchange Policy or applicable law.

Exceptions may include situations where the wrong item was delivered, the Goods do not match the advertised description or specifications, the Goods arrive spoiled, damaged, or defective, or the applicable delivery timeframe has been exceeded.

Customers must contact us within 24 hours of receiving the item to submit a return or refund request under our stated policy.

Customers may be required to provide a continuous unboxing video showing the unopened parcel, shipping label, packaging, and item received, together with photographs, Order details, or other reasonable supporting evidence. A first-use video may also be requested where applicable.

Each request will be assessed based on the circumstances and the applicable policy. Nothing in these Terms excludes or limits any consumer rights that cannot lawfully be excluded or limited.

Please review our separate Refund, Return & Exchange Policy for full details.

Promotions, Discounts and Special Offers

We may occasionally offer promotional prices, discounts, vouchers, or other special offers through our Website.

Promotions may be subject to specific conditions, including eligibility requirements, validity periods, minimum purchase requirements, or product availability.

Unless expressly stated otherwise, promotions cannot be exchanged for cash and cannot be combined with other offers.

We reserve the right to amend or withdraw a promotion where necessary, subject to applicable law and any conditions already binding on an accepted Order.

Customer Accounts and Security

Where account registration is available, You are responsible for maintaining the confidentiality of Your login credentials and for activities carried out through Your Account.

You agree to provide accurate registration information and to update it when necessary.

You should notify us promptly if You suspect unauthorised access to Your Account.

We may suspend or restrict access to an Account where we reasonably suspect fraud, misuse, security risks, or a violation of these Terms, subject to applicable law.

Acceptable Use

You agree to use our Website lawfully and responsibly.

You must not use the Service to engage in fraudulent activity, submit false information, interfere with the Website’s operation, attempt unauthorised access to our systems, distribute malicious software, or engage in activities that may harm the Company, other users, or third parties.

You must not reproduce, exploit, or misuse Website content for commercial purposes without our prior written permission, except where permitted by law.

We reserve the right to take reasonable action against misuse of the Service.

Intellectual Property

All content on the Website, including text, logos, graphics, photographs, layouts, and other original materials, is owned by or licensed to YUMMY BOX 9 SDN. BHD., unless otherwise stated.

Such content is protected by applicable intellectual property laws.

You may access and use the Website for personal, non-commercial shopping purposes. You must not copy, reproduce, modify, distribute, publish, or commercially exploit our content without prior written permission, except where permitted by law.

Third-party product names, logos, and trademarks remain the property of their respective owners.

Third-Party Services and Links

Our Website may use or link to third-party services, including payment processors, delivery providers, website hosting services, and other external websites.

These services may operate under their own terms, conditions, and privacy policies.

We are not responsible for the independent content, availability, policies, or practices of third-party websites, except to the extent required by applicable law.

Customers should review the relevant third-party terms before using their services.

Privacy and Personal Information

We may collect and process personal information necessary to manage Orders, arrange deliveries, process payments, respond to enquiries, maintain business records, and improve our services.

Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.

By using the Website, You acknowledge that information may need to be processed by relevant service providers to complete transactions and deliver Goods, as described in our Privacy Policy.

Please review our Privacy Policy for more information about the collection, use, storage, and protection of personal information.

Product Quality and Food Safety

We aim to provide accurate product information and to sell Goods in accordance with applicable requirements.

Customers should check packaging, expiry dates, ingredients, allergen declarations, and storage instructions where relevant upon receiving their Goods.

If a product arrives damaged, spoiled, defective, or materially different from its advertised description, please contact us promptly and provide the relevant Order details and supporting evidence.

Customers should follow the manufacturer’s instructions for storing and consuming food and beverages.

Nothing in these Terms removes any rights or remedies available to customers under applicable consumer protection or food safety laws.

Disclaimer

To the extent permitted by law, the Website and its general information are provided for ordinary shopping purposes. We make reasonable efforts to maintain accurate product listings and reliable access to the Service, but we cannot guarantee that the Website will always be available, uninterrupted, or free from technical errors.

Product photographs and descriptions are provided to help customers make purchasing decisions. Customers should rely on the actual product packaging and applicable manufacturer information for detailed ingredients, allergen, storage, and consumption guidance.

Nothing in this section excludes any representation, guarantee, warranty, or consumer right that cannot legally be excluded under applicable law.

Limitation of Liability

To the extent permitted by applicable law, YUMMY BOX 9 SDN. BHD. will not be responsible for losses arising solely from circumstances beyond our reasonable control, including courier disruptions, internet interruptions, or third-party service outages.

We do not exclude or limit liability where doing so would be unlawful, including liability that cannot legally be excluded or limited under applicable consumer protection laws.

Customers should contact us promptly if an Order is missing, delayed, damaged, or incorrect so that the matter can be reviewed and an appropriate resolution considered.

Indemnification

To the extent permitted by law, You agree to be responsible for losses or reasonable costs arising from Your unlawful use of the Service, fraud, or material violation of these Terms, where such losses are legally attributable to Your conduct.

Nothing in this section requires You to indemnify Us for losses caused by our own unlawful conduct or for liabilities that cannot lawfully be transferred to You.

Force Majeure

We will not be considered in breach of these Terms to the extent that performance is delayed or prevented by events beyond our reasonable control.

Such events may include natural disasters, severe weather, epidemics, government restrictions, transport disruptions, courier interruptions, power outages, or major technical failures.

Where such circumstances affect an Order, we will take reasonable steps to communicate relevant information and address the situation in accordance with applicable law.

Suspension or Termination

We may suspend or restrict access to the Website where reasonably necessary for security, maintenance, suspected fraud, unlawful activity, or a material breach of these Terms.

Where appropriate and legally required, we will provide relevant information or notice to affected users.

Suspension or termination will not remove any payment, refund, or other rights or obligations that have already arisen and remain enforceable under applicable law.

Changes to These Terms

We reserve the right to revise these Terms & Conditions from time to time.

Changes will be published on this page, and the updated version will take effect as stated in the revised Terms, subject to applicable law.

Your continued use of the Website after an update may constitute acceptance of the revised Terms where legally permitted. If You do not agree with the revised Terms, You should discontinue using the Service.

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent authority, that provision will be interpreted or limited to the extent necessary to comply with applicable law.

The remaining provisions will continue to apply to the extent they remain valid and enforceable.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia, without prejudice to any mandatory consumer protection laws that apply.

Any dispute arising from or relating to these Terms, the Website, or an Order shall be handled by the competent courts of Malaysia, subject to applicable law and any mandatory consumer rights or dispute resolution procedures.

Nothing in these Terms prevents a consumer from exercising rights or remedies available under Malaysian law.

Contact Us

If You have any questions about these Terms & Conditions, please contact us using the details below.

Company Name: YUMMY BOX 9 SDN. BHD.
Company Registration No.: 202601016875 (1678972-T)
Website: https://box9ymmy.com
Email: yummybox9@outlook.com
Phone: +60 11-5874 1582
Physical Address: NO. 54A, JALAN PULAI MUTIARA 9/5, TAMAN PULAI MUTIARA 2, 81300 JOHOR BAHRU, JOHOR, MALAYSIA.
Working Hours: 9:00 AM – 6:00 PM.

Thank you for choosing YUMMY BOX 9 SDN. BHD. We appreciate Your support and look forward to serving You.